PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE OR ANY OF OUR SERVICES.
The following terms and conditions govern your use of the websites owned by Red Roots Trading Company.
Red Roots Trading Company reserves the right to change these Terms and Conditions of Use at any time without prior notice by posting changed Terms and Conditions of Use on the Red Roots Trading Company Websites, and you are advised to review the Red Roots Trading Company Websites regularly for any changes. These Terms and Conditions of Use were last updated on January 23, 2026. In any event, you agree that by accessing and using this Red Roots Trading Company Website you are bound by these terms and conditions as may be changed from time to time.
MINIMUM AGE REQUIREMENT / FOR ADULTS ONLY
This website and its content, including all cannabis, tobacco, and nicotine product listings, are intended EXCLUSIVELY FOR ADULT CANADIAN RESIDENTS AGED 19 YEARS OR OLDER, 18 YEARS OR OLDER IN ALBERTA, AND 21 YEARS OR OLDER IN QUEBEC. By clicking and verifying that you are of legal age on the Age Gate technology pop-up to access this website and product catalog, you represent that you are at minimum, the legal age to consume cannabis in your respective province or territory. Our services and products ARE NOT FOR UNDERAGE INDIVIDUALS. We check government issued photo ID every time!
COPYRIGHT, OWNERSHIP AND USE OF INTELLECTUAL PROPERTY
The materials contained in the Red Roots Trading Company Websites including, without limitation, information, text, content, videos, software, photos, graphics, and sound are owned by Red Roots Trading Company. All rights reserved. You shall not copy, modify, publish, transmit, participate in the transfer or sale, create derivative works, or in any way exploit or use the Materials, in whole or in part without the prior written consent of Red Roots Trading Company. All relevant trademarks and copyrights are property of their respective owners.
USE AND RESTRICTIONS
You are only permitted to use a Red Roots Trading Company Website for your own personal, non-commercial purpose. Materials may only be printed or saved to your own computer for your personal, non- commercial use. Use of any automated system or software to extract data from a Red Roots Trading Company Website for commercial purposes (including, without limitation, screen scraping, database scraping and any other activity intended to collect, store, summarize or manipulate any Materials or data, whether by an automated program or a manual process) is prohibited. Additionally, you agree that you will not: take any action that imposes or may impose an unreasonable or disproportionately large load on the Red Roots Trading Company websites’ infrastructure; interfere or attempt to interfere with the proper working of a Red Roots Trading Company Website, or any activities conducted on or with a Red Roots Trading Company Website; bypass any measures Red Roots Trading Company may use to prevent or restrict access to the Red Roots Trading Company Websites.
USERNAMES AND PASSWORDS
If a feature of a Red Roots Trading Company Website is accessible only by use of a login name and password, you are solely responsible and liable for any use and misuse of your login name and password and for all activities that occur under your login name and password. For security reasons, you must keep your login name and password confidential and not disclose them to any person or permit any other person to use them, except an authorized Red Roots Trading Company representative.
All login names and passwords remain the property of Red Roots Trading Company and may be cancelled or suspended at any time by Red Roots Trading Company without any notice or liability to you or any other person. Red Roots Trading Company is not under any obligation to verify the actual identity or authority of the user of any login name or password.
You must immediately notify Red Roots Trading Company of any unauthorized use of your login name or password, or if you know or suspect that your login name or password has been lost or stolen, has become known to any other person, or has been otherwise compromised.
REGISTRATION
If you choose to register with Red Roots Trading Company for the online purchase of goods, you agree to: (i) provide true, current, and complete information about yourself; and (ii) maintain and promptly update online information about yourself to keep it true, current, and complete.
ACCURACY OF INFORMATION
While every effort is made to ensure the accuracy of the information on Red Roots Trading Company Websites, no warranty of accuracy or completeness is expressed or implied. We reserve the right to correct errors and to change or update information at any time without notice.
INDEMNITY
You agree to indemnify, defend, and hold Red Roots Trading Company harmless from and against any and all claims, liabilities, damages, demands, suits, actions, losses or expenses (including all legal fees) arising out of: your infringement of any Red Roots Trading Company or third-party official mark, trademark, trade secret, copyright, patent or other intellectual property rights and from any Claims which may arise, now or in the future as a result of your use of a Red Roots Trading Company Website; any act or omission by you, your employees or agents which results in: (i) loss, damage, interference with or disruption to, a Red Roots Trading Company Website; (ii) use of a Red Roots Trading Company Website to achieve any unauthorized or prohibited access to computer systems and data; your use of a Red Roots Trading Company Website; and your breach of any of these Terms of Use, Red Roots Trading Company’s Privacy Policy or any rule, regulation, guideline or policy of Red Roots Trading Company as may be established and changed from time to time and posted on a Red Roots Trading Company Website.
DISCLAIMERS
Use of a Red Roots Trading Company website is at your sole risk. the Red Roots Trading Company websites are provided strictly on an "as is", "as available" basis. Red Roots Trading Company does not warrant, represent, guarantee or covenant that the Red Roots Trading Company websites will be uninterrupted or error free; nor does Red Roots Trading Company make any guarantee, warranty, representation or covenant as to the results that may be obtained from the use of a Red Roots Trading Company website, or as to the accuracy, reliability or content of any information or service on a Red Roots Trading Company website. Red Roots Trading Company will not be responsible for your inability to execute a transaction or obtain goods related to any such transaction, for whatever reason.
The downloading of materials from a Red Roots Trading Company website is done at your own risk. Red Roots Trading Company does not at any time represent, covenant, guarantee or warrant that such materials are free of viruses, worms, trojan horses or other destructive code. you are responsible for implementing safeguards to protect your computer system and data and you are responsible for the entire cost of any service, repairs or corrections necessary as a result of the use of a Red Roots Trading Company website.
LIMITATIONS
In no event shall Red Roots Trading Company be liable to you for any direct, indirect, consequential, incidental, special, compensatory or punitive damages or losses, or damages for loss of income, loss of business profits, business interruption, loss of data or business information, or loss of or damage to property, or claims of third parties, or other pecuniary loss, arising out of or related to this agreement, the use of a Red Roots Trading Company website, the use of any other site or page accessible from a Red Roots Trading Company website or the acquisition or use of any goods purchased through a Red Roots Trading Company website. in no event will the cumulative liability of Red Roots Trading Company arising out of or related to this agreement or to any such use or acquisition exceed the replacement cost of any such goods. to the extent that some jurisdictions do not allow exclusions or limitations on some categories of damages, these exclusions or limitations may not apply to you.
The foregoing disclaimers and limitations of liability apply regardless of the causes, circumstances or form of action giving rise to the loss, damage, claim or liability, even if such loss, damage, claim or liability is based upon breach of contract (including, without limitation, a claim of fundamental breach or breach of a fundamental term), tort (including, without limitation, negligence), strict liability or any other legal or equitable theory, and even if advised of the possibility of the loss, damage, delay, claim or liability.
SOCIAL MEDIA POLICY
Red Roots Trading Company uses social media channels to interact with our customers and provide educational resources to the public. Red Roots Trading Company is committed to protecting youth and our social media channels are intended for Canadian adult users who are 19 years or older, or the legal age of cannabis consumption in their respective province or territory. Red Roots Trading Company asks that all social media users who choose to engage with us are respectful of all other users and interact in appropriate conversation related to the topic.
PRIVACY POLICY
Red Roots Trading Company is committed to protecting the privacy and confidentiality of its customers' personal information. The Red Roots Trading Company Privacy Policy explains how Red Roots Trading Company will safeguard the confidentiality and privacy of the personal information you furnish to Red Roots Trading Company.
RETURN POLICY
As we sell self-care products, we have a strict no refund/return/exchange policy under any circumstances, although we in good faith attempt to address any product concerns as they arise.
CANCELLATIONS
If we have to cancel your delivery due to a lack of appropriate government issued photo ID, or you elect to cancel your delivery after we have attempted to deliver to you unsuccessfully, you will be refunded for your ordered products ONLY. You will NOT be refunded the $20/$25/$30 delivery fee, as we dispatched a driver in good faith. Our drivers deserve to get paid for their time, regardless of order delivery success/failure.
HEALTH WARNINGS
CONSULT WITH A PHYSICIAN BEFORE USE IF YOU HAVE A SERIOUS MEDICAL CONDITION, LIVER OR KIDNEY DISEASE, OR USE PRESCRIPTION MEDICATIONS. USE CANNABIS PRODUCTS ONLY AS DIRECTED ON THE LABEL. CANNABIS CAN IMPAIR CONCENTRATION, COORDINATION AND JUDGMENT. DO NOT OPERATE A VEHICLE OR MACHINERY OR MAKE SIGNIFICANT DECISIONS UNDER THE INFLUENCE OF CANNABIS. USING CANNABIS, IN ANY FORM, WHILE YOU ARE PREGNANT OR CHEST/BREASTFEEDING PASSES THC TO YOUR BABY AND MAY BE HARMFUL TO YOUR BABY. THERE IS NO KNOWN SAFE AMOUNT OF CANNABIS USE DURING PREGNANCY OR WHILE CHEST BREASTFEEDING.
PLEASE Consume Responsibly. Cannabis can be addictive and habit forming. Keep cannabis out of reach of children and pets and treat like medicine. In case of accidental ingestion or overconsumption, contact the federal Poison Control Centre hotline at 1-844-POISON-X (1-844-764-7669) or dial 9-1-1 for your local emergency medical professionals.
Health Canada advises that: TOBACCO AND NICOTINE USE CARRY SERIOUS HEALTH RISKS, including but not limited to Cancer, Heart Disease, Respiratory Illnesses, Reproductive Issues, Dental Disease, & Addiction. NICOTINE IS A HIGHLY ADDICTIVE SUBSTANCE, and its use by non-smokers, youth, or pregnant individuals is strongly discouraged. Vapour products may expose users to harmful substances, including Heavy Metals, Volatile Organic Compounds, & Carcinogens. THERE IS NO KNOWN SAFE LEVEL OF EXPOSURE TO TOBACCO SMOKE OR VAPOUR EMISSIONS.
If you are trying and need help quitting smoking or vaping, visit: www.canada.ca/en/health-canada/services/smoking-tobacco/quit-smoking or call 1-866-366-3667.
